Pepperwood Bistro Brewery & Catering

Reviews of Pepperwood Bistro Brewery & Catering

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  Tina Marie Added 2018-06-03

  ★ ★ ★ ☆ ☆
  On Thursday, September 21, 2017, we had dinner at Pepperwood. The weather was gorgeous and breezy, so we ate on the patio. While the view of the lake and the colour-changing leaves were beautiful, it was incredibly noisy because of the traffic on Lakeshore Road. Throughout our dinner we heard cars beeping at each other. The dinner menu is lengthy but I was craving their turkey BLT wrap from their lunch menu. I was pretty disappointed when the server told me the kitchen refused to serve me anything from the lunch menu after she asked them for me. I understand if the kitchen isn't able to serve a lunch menu item at dinner. But really, were they actually unable to do so? It was just a wrap! Repeat customers and word-of-mouth reviews are crucial to restaurants so you'd think they'd try to please their customers within their abilities. I have eaten at many restaurants in my life where the kitchen has served me a lunch menu item at dinner. I ended up getting the braised short ribs over sweet pea risotto. It was delicious, however the short ribs were not as moist and tender as they should be. Once I cut off all the meat and mixed it with the risotto mix, they moistened. While this restaurant has potential to be great, I think there is a large area of improvement, particularly when it comes to customer service.

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Pepperwood Restaurant, Brewery & Catering - Burlington, Ontario
Pepperwood Restaurant, Brewery & Catering - Burlington, Ontario
Pepperwood Restaurant, Brewery & Catering - Burlington, Ontario